Frequently asked questions
How do I know what hardware (generation) my vehicle has?
If you can’t recognize your sat nav generation by pictures in map update section, there’s nothing more easy than to fill out an order form with the photo of your navigation menu attached to it and let the expert do the trick. Just click "Make order" and we'll contact you shortly with the answer. You can also use this graphic table.
I have a 6th generation navigation system with HDD. Can I purchase the USB map update?
Unfortunately, you can't. The 6th generation (2009-2013 Toyota & Lexus) can only be updated by direct access to the HDD. You can buy the HDD with preinstalled maps. Or you can buy the update package (for a symbolic price, of course) that you need to download and copy to your hard drive yourself. Instructions will be included. The latter requires some tools and computer skills.
I have a Toyota (Lexus) model imported from the USA to the Middle East, and I need to update my maps.
You can't change the region or coverage on Toyota (Lexus) navigation system. Therefore, all map updates are compatible only with models sold in the relevant market. They aren't interchangeable. For example, it is not possible to install maps of Europe (or the Middle East) on models produced for the US market and vice versa.
How do I pay for the update?
We accept PayPal, Skrill, TransferWise and PaySend. You can also pay by a debit or credit card (via PayPal). Once the order is placed you can use our PayPal buttons for instant payment. If you have any questions regarding the checkout process, please contact us.
When I push the MAP/NAV button I see a message «The system is not installed». What can I do?
In order to use navigation on your Toyota Touch multimedia system you'll need to install a navigation unit first. You can consider buying the original extension box (HARMAN) or choose an Android-based navigation unit (for example, Navitouch NT3325).
Why your updates are so cheap compared to pricey dealer services?
We sell the same genuine map updates, and provide our customers with quality services. But our pricing policy is to offer the most competitive prices possible.
What’s in the pack?
All updates come with an instruction manual, a personal activation code, and a map data which should be extracted to your USB stick. Most of the updates also include an updated firmware release.
What is the coverage of maps of Europe?
The EU maps include the following countries: Albania, Andorra, Austria, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Andorra, Monaco, Germany, Greece, Hungary, Iceland, Ireland, Italy, San Marino, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Gibraltar, Canary Islands, Sweden, Switzerland, Liechtenstein, Turkey, Ukraine, United Kingdom.
Coverage may vary depending on the release. Please refer to the description for more information.
How long does it take to update the map?
Usually the update takes up to 100 minutes (for the EU maps), not including the time to obtain the license (about 15-30 minutes after you pay). The update time may vary depending on the hardware generation, the flash drive speed, and the size of map data in the update.
How frequently do I need to update the maps in my navigation system?
Navigation updates for Toyota and Lexus are generally released twice a year: the first release in the spring (May or June), the second release in the fall (September or October). Update is optional but each new update provides new map and POI (points of interest) information you may find helpful.
What if my activation code didn't work?
We always try hard to make sure you'll get the right update package. If you have any problems installing the update, we'll try to help you according to the steps of the instructions manual. If the code really doesn't work,
what's almost unreal, you'll get a full refund after approval.
How much does it cost to update the navigation from an authorized dealer?
The manufacturer's suggested retail price (MSRP) is $169 for the USB update and $210 for the MicroSD update.
Note that prices don't include installation and taxes and may vary by dealer. The total cost will be around $300 or more.
Can I play DVD movies with my navigation system?
Toyota and Lexus vehicles with GEN7, GEN8, and GEN9 navigation systems do have the ability to play DVD movies while the vehicle is in the stationary mode. For your safety, DVD's cannot be viewed while the vehicle is in motion. Click here to see what hardware (GEN) your vehicle has.
I have Toyota Touch 2 infotainment system and I wonder what is the difference between H, WH, L and WL?
In short, there's no difference between "H" and "WH" or "L" and "WL". The character "W" doesn't really mean anything. Theoretically, this is due to the way the software package is called by a compiler. What about "L" and "H", it's pretty simple: L (low) - Touch 2 with Go, H (high) - Touch 2 with Go Plus. You'll find the comparison between them here.
Didn't find the answer to your question? Feel free to get in touch.
